Frequently Asked Questions

Find answers to common questions about custom uniforms, ordering, pricing, and more.

Orders & Production

Standard production is approximately 30 business days from receipt of payment and final approval. Rush production is approximately 20 business days for an additional 30% of the order total. Rush typically saves about 10 business days; it is not a 10-day turnaround. Business days are Monday through Friday, and turnaround times may vary during holidays or peak production periods.

For most custom uniform orders, our minimum quantity is 10 units per design. This allows us to maintain efficiency in our production process while still accommodating a wide range of team sizes. Please note that some specialized items or promotional offers may have different minimums, which will be clearly stated. Contact our sales team for details on specific products.

After your design is approved, we provide a simple roster collection tool. You can invite team members to submit their sizes, names, and numbers directly. This makes managing personalization easy and accurate.

We save all your designs and team information, making reordering simple. You can easily add new players or reorder the same gear for future seasons. Contact your team rep to process a reorder.

Once you place your order, you'll receive access to your team dashboard where you can track your order through every step of the production process. You'll also receive proactive updates from your dedicated team rep.

Our standard production time for custom uniform orders is typically 4-6 weeks from final design approval and roster submission. This timeframe allows us to ensure the highest quality and attention to detail for your custom gear. Expedited options may be available for an additional fee; please contact our sales team for more details.

Reordering custom uniforms or adding new players is a straightforward process with Hustle Gear Sport. Simply log into your account, navigate to your past orders, and select the design you wish to reorder or modify. You can then specify the new quantities or player details. Our system will guide you through any necessary adjustments, and our team will ensure your new order seamlessly matches your previous one. For any specific changes or large additions, our customer support team is always ready to assist.

Typically, you can expect to receive a detailed custom uniform quote within 1-2 business days after submitting your design ideas and requirements. For more complex projects, it might take slightly longer, but we always strive for prompt responses to keep your team's uniform process moving forward.

Getting a quote for your custom uniforms is easy! Simply visit our 'Get Started' page and fill out the inquiry form with your team's details, desired sport, and any specific customization requests. Our team will review your submission and provide a detailed quote within 1-2 business days. You can also call us directly to discuss your project.

Our streamlined roster collection process makes it easy for team managers. Once your uniform design is finalized and the order is placed, we provide you with a unique link to a secure portal. Here, each player can submit their individual sizing, name, and number preferences directly. This eliminates the need for you to collect and manage all the data yourself, saving you time and ensuring accuracy.

Design & Customization

We provide detailed digital mockups of your design at no cost, which you can revise unlimited times until you're satisfied. Physical samples can be arranged for larger orders - please contact your team rep to discuss options.

All our uniforms feature full sublimation customization with unlimited colors, player names, and numbers included in the base price. You can also add sewn-on logos, embroidered hats, and other premium upgrades.

Our DesignLab is an intuitive tool to bring your vision to life! Here's a quick guide: <ol> <li>Choose Your Sport & Product: Select the sport and uniform type you want to customize.</li> <li>Select Your Base Design: Browse our templates or start from scratch.</li> <li>Customize Colors & Patterns: Use our color palette and pattern options to match your team's brand.</li> <li>Add Logos & Text: Upload your team logo, add player names, numbers, and any custom text. You can adjust size, font, and placement.</li> <li>Preview & Save: View your design in 3D, save it to your account, or share it with your team.</li> </ol> For a more detailed walkthrough, please visit our <a href="/designlab-tutorial">DesignLab Tutorial Page</a> or watch our step-by-step video guide.

Our DesignLab is an intuitive online tool that allows you to visualize your custom uniforms. Simply select your sport and uniform type, then use the various options to choose colors, add logos, text, and player numbers. You can rotate the uniform, see different angles, and save your designs. Once you're happy, you can submit your design for a personalized quote.

Sublimated uniforms involve a process where designs are dyed directly into the fabric, resulting in vibrant, permanent, and lightweight graphics that won't crack, peel, or fade. This allows for intricate, all-over designs. Traditional custom uniforms typically involve applying designs (like screen printing or embroidery) onto pre-made garments, which can add texture and sometimes limit design complexity or durability over time. Sublimation offers superior comfort and design flexibility.

At Hustle Gear Sport, we empower you to create truly unique designs. Our DesignLab offers a vast array of templates, fonts, colors, and graphic elements that you can combine in countless ways. You can also upload your own logos and artwork, ensuring your team's identity is one-of-a-kind. Our design team reviews every order to ensure originality and can provide guidance if you're looking for something truly distinctive.

Once you submit your design request through our DesignLab, our expert design team typically provides your initial custom uniform mockup within 2-3 business days. We strive for efficiency without compromising on quality, ensuring you get a preview that perfectly captures your vision.

Once you submit your design request or use our DesignLab, our team typically provides a custom mockup within 1-2 business days. We work quickly to bring your vision to life!

Payment & Pricing

We accept all major credit cards, ACH transfers, and purchase orders from qualifying organizations. Payment is required before production begins.

No! We believe in transparent pricing. All our prices include full sublimation customization with unlimited colors, player names, and numbers. Any optional upgrades or rush fees are clearly communicated upfront.

Yes, Hustle Gear Sport offers competitive pricing and discounts for bulk orders of custom uniforms. The pricing structure is tiered, meaning the more units you order, the lower the per-unit cost. Our sales team can provide a detailed quote based on your specific quantity and customization needs. Please contact us directly or submit a design for a personalized quote to learn more about our bulk pricing.

Yes, we offer competitive pricing and potential discounts for larger bulk orders. The best way to get an accurate quote for your specific quantity is to contact our sales team or request a quote through our website. We're happy to work with you to find the best solution for your team's budget.

Team Shops & Fundraising

Yes! We offer custom online team shops where you can sell gear to raise funds for your team without any upfront costs. Contact us to learn more about setting up your team shop.

General

We offer custom uniforms for Baseball, Basketball, Football, Soccer, Volleyball, Lacrosse, Softball, Track & Field, Wrestling, and more. Visit our Custom Uniforms page to see all available sports.

Refunds & Cancellations

Because every order is made specifically for your team and athletes, custom orders are final once payment is submitted and production begins. There is no guaranteed cancellation window, but we may approve a written cancellation request before your color test is approved or bulk production starts. Approved cancellations are subject to the fees below.Read our full Refunds & Cancellations policy

If we approve a cancellation after order processing has begun (artwork, roster, or production planning), the fee is 10% of the order or $75, whichever is greater. Once a color test or production sample has been started but not yet approved, the fee is 20% of the order or $150, whichever is greater. Once your color test is approved or bulk production begins, the order is 100% nonrefundable.Read our full Refunds & Cancellations policy

No. Payment processing costs (such as card and Stripe fees) are never refundable and are deducted from any approved refund, separate from the cancellation fee. Your refund is calculated as: amount paid minus the cancellation fee, minus nonrefundable processing fees, minus any other costs already incurred.Read our full Refunds & Cancellations policy

Team Shop Fan Gear is made to order. You can cancel for a refund of the item price (minus processing fees) before the Team Shop closes. Once the shop closes and production begins, Fan Gear orders cannot be cancelled, changed, or refunded. If an item arrives damaged, defective, or incorrect due to our error, email support@hustlegear.com within 14 days and we will replace it at no cost.Read our full Refunds & Cancellations policy

Still Have Questions?

Our team is here to help! Contact us and we'll get back to you as soon as possible.